Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stradaprestazioni@outlook.com. Please note that the returns address will be provided upon notice of a return. 

If your return is accepted, you will need to arrange your own return shipping label. Unless specified, a return label will be provided to you.

You can always contact us for any return question at stradaprestazioni@outlook.com. 

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods or custom products We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, if the goods have sustained any damage in transit back to us due to mispackaging, we may not be able to provide you with a full refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Your refund will only be for the cost of the goods and the amount paid for shipping will not be returned. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at stradaprestazioni@outlook.com.

WARRANTY GUIDE

All parts will come with a 6 month manufacturer's warranty. Please contact us at stradaprestazioni@outlook.com for more information.

Each delivered part will arrive with a unique Strada Prestazioni Authentication Label. This will explain the part has completed quality control and has been approved for warranty claims. If this label is removed, your warranty will be void and you will be unable to make a claim with us for any manufacturing faults. Picture proof of this unique label will be requested when making warranty claims. This image will be validated with the unique label reference within our systems to approve your claim.